Sign in to your Keyholder account and navigate to the dashboard.

Select the property address where you have received an application from a prospective tenant.

Select the applicant's profile and click on the "Request Documents" button.

Select the specific documents that you would like to request from the applicant. These may include proof of income, government-issued ID, bank statements, pet photos, or other relevant documents.

The applicant will receive a notification requesting the additional documents. They can then upload the requested documents directly to their Keyholder profile for you to view.

Once the applicant has uploaded the requested documents, you can view them by accessing their profile in Keyholder.